Nursing and Quality Assurance

Nursing and Quality Assurance, aims to prioritise the delivery of safe, high-quality healthcare services across Wales.

Our department focuses on various aspects related to quality assurance, patient safety, and performance improvement:

Quality and Patient Safety: We oversee quality and patient safety across commissioned services, working closely with Health Boards, provider organisations in Wales and NHS England, and commissioning teams across all NWJCC portfolios. We engage directly with patients and clinical teams, work with local quality and patient experience teams, maintain dashboards, and provide reports to committees to support national standards and best practice.

Safeguarding: We ensure safeguarding arrangements are in place for vulnerable people by supporting providers to follow safeguarding processes, guidance, and training requirements.

Professional Regulation: We oversee professional regulation for nurses within the NWJCC, ensuring compliance with regulatory standards and supporting professional excellence.

Complaints and Concerns:   We manage complaints and concerns relating to commissioned services, working with providers where issues are operational. For JCC‑specific processes, such as Individual Patient Funding Requests, we respond directly or jointly with clinical services.
Find out more about how to raise a concern here.

Individual Patient Funding Release: We manage the release of funding for individual patient care to support fair and equitable access to services and treatments.

Patient-reported Experience Measures (PREMs) and Patient-reported Outcome Measures (PROMs): We collect and analyse Patient‑Reported Experience Measures (PREMs) and Patient‑Reported Outcome Measures (PROMs) to understand impact and identify areas for improvement.

Performance Improvement Notices: Issued by the Mental Health Team where required, to address service issues and support continuous improvement under the framework.

We are committed to promoting a culture of excellence, safety, and continuous improvement in healthcare services. Through rigorous oversight, collaboration with stakeholders, and data-driven decision-making, we strive to ensure the highest standards of quality and safety for all patients in Wales.