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Ambulance Service Indicators

Understanding Ambulance Service Performance: Your Monthly Report

The monthly publications of Ambulance Services Indicators, offering you more up-to-date insights. Below, you'll find an interactive dashboard that walks you through the 5-Step Ambulance Model, designed to give you a clear picture of service performance.

Step 1: Help me choose Explore data from Welsh Ambulance Services NHS Trust & NHS 111 Wales Telephony and Website to help you make informed decisions about seeking medical help.

Step 2: Answer my call Discover how emergency calls are handled, including initial and advanced triage, along with trends in incident types over time.

Step 3: Come to see me See breakdowns of incident categories by Health Board, including data from Community and Uniformed Responders, and response times categorised as RED, AMBER, and GREEN.

Step 4: Give me treatment Learn about incidents where patients were not taken to the hospital and clinical indicators such as Cardiac Arrest, Stroke, SEPSIS, and more.

Step 5: Take me to hospital Understand how we convey patients to different types of hospitals, along with data on resource availability and handover efficiency.

Please note: Clinical Indicator reporting underwent changes due to the introduction of an Electronic Patient Clinical Record (ePCR). While there's no data reported for December 2021 to March 2022, we've resumed reporting since April 2022, with more indicators to come.

Publication Notice

In April 2024, the Welsh Ambulance Service University NHS Trust implemented a new 111 system for call handing and clinical assessment.  The data and reporting for this system has been developed at pace, and some metrics are still being finalised and awaiting sign-off.  An issue has also been identified when aggregating 111 call records to Health Board level to support the AQI reporting.  This issue is being actively worked on, with mitigations already in place, however, until full validation and sign-off of the November 2024 data has taken place, any AQIs which utilise 111 records in their calculation are currently not available in this publication.

The AQI's affected are:  (AQIs: 4ii, 9i, 9ii, 9iii, 9iv, 10i and 10ii) which includes Hear and Treat 

  • AQI4 ii: NHS 111 Wales number of calls by reason
  • AQI9 i: Number of calls ended following WAST telephone assessment (Hear and Treat)
  • AQI9 ii: Number of calls transferred to NHS 111 Wales
  • AQI9 iii: Number of calls returned from NHS 111 Wales with an outcome of 'ambulance'
  • AQI9 iv: Number of calls ended through transfer to alternative care advice services
  • AQI10 i: Re-Contact rates - Telephone
  • AQI10 ii: Re-Contact rates - Attendance at Scene

Using the Dashboard: Each section of the dashboard provides key indicators, which you can filter either at the Wales-level or Health Board level. Expand the dashboard to full screen using the arrow at the bottom right and navigate through the sections using the left and right arrows.

Accessing Data: For a deeper dive into the data, you can export the Wales-level dataset or the Health Board dataset. We've also provided metadata and indicator  descriptors for your reference.

Since October 2015, we've been committed to transparency and accountability in our ambulance services. To complement the data release, we've prepared a narrative and overview document for download, giving you a comprehensive understanding of our performance.

The next scheduled refresh is Thursday  16 January 2025 at 09:30am

Access Emergency Ambulance Service Data with StatsWales

StatsWales, a free service provided by the Welsh Government, offers users the opportunity to explore, analyse, and download tables of data specific to Wales.

Emergency Ambulance Services Overview: Here are some key links to summary information about emergency ambulance services available on StatsWales:

  1. Emergency Ambulance Calls and Responses:

  2. Minute-by-Minute Performance:

    • Analyse minute-by-minute performance data for emergency responses to both red and amber calls, categorised by LHB and month. (2015/2022)

Additional Files: In addition to the summary information, StatsWales offers the following files for further exploration:

StatsWales provides a valuable resource for understanding and analysing emergency ambulance service data in Wales. Whether you're interested in response times, call volumes, or performance metrics, StatsWales offers comprehensive information to help you stay informed about emergency services in your area.